Privacy policy

Privacy Policy
Last Updated: March 17, 2025

This Privacy Policy explains how 2Gether Corp (PTY) Ltd t/a 2Gether We Ride ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.2getherweride.com ("Site"). It also applies to any other interactions you have with us regarding the Site.

By using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on the Site with an updated "Last Updated" date. Where required by law, we will notify you of significant updates.

2. How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information from various sources, including:

A. Information You Provide Directly

  • Contact Details: Name, address, phone number, and email.

  • Order Information: Name, billing/shipping address, payment details, email, and phone number.

  • Account Information: Username, password, security questions, and other authentication details.

  • Customer Support: Any details shared in communications with us.

Note: Some features may require you to provide certain information. Without it, those features may not be available.

B. Information Collected Automatically

We may automatically collect data when you interact with our Site using cookies and similar technologies:

  • Usage Data: Device type, browser type, network connection details, IP address, and interaction history with our Site.

C. Information from Third Parties

We may receive your data from:

  • Service Providers: Companies that help operate our Site, including Shopify.

  • Payment Processors: Payment details necessary for order fulfillment.

  • Advertising & Analytics Partners: Data collected through cookies, web beacons, and similar tracking technologies.

Any information obtained from third parties will be treated in line with this Privacy Policy.

3. How We Use Your Personal Information

We use your data to:

  • Provide and Improve Services: Process payments, fulfill orders, manage accounts, and offer customer support.

  • Marketing and Advertising: Send promotional content via email, SMS, or mail. You can opt out anytime.

  • Security and Fraud Prevention: Detect, investigate, and address fraudulent or malicious activities.

  • Service Enhancement: Improve our offerings and customer experience.

Legal Basis: For EEA residents, data processing is based on our legitimate business interests (Art. 6(1)(f) GDPR).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can control cookies through browser settings, though disabling them may affect Site functionality.

For details on Shopify-related cookies, visit Shopify’s Cookie Policy.

Note: Our Site does not respond to "Do Not Track" signals.

5. How We Share Your Information

We may share your data in the following cases:

  • With Service Providers: Payment processors, IT support, shipping providers, etc.

  • With Business & Marketing Partners: For promotional purposes (with your consent).

  • With Affiliates & Corporate Group Members: As necessary for business operations.

  • When Required by Law: To comply with legal obligations or enforce our policies.

We do not sell or share sensitive personal data without consent.

6. Third-Party Websites & Links

Our Site may link to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

7. Children's Data

Our services are not intended for children under 16. If we discover personal data from a child, we will delete it promptly.

8. Security & Data Retention

We use industry-standard security measures but cannot guarantee absolute security. Data retention periods depend on:

  • Account maintenance needs

  • Legal obligations

  • Dispute resolution requirements

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access & Know: Request details about the data we collect.

  • Delete: Request data deletion.

  • Correct: Update inaccurate information.

  • Portability: Receive a copy of your data.

  • Opt-Out of Sale/Sharing: Stop data sharing for targeted advertising.

  • Restrict Processing: Limit data use.

  • Withdraw Consent: Where applicable.

  • Appeal: Challenge a decision related to your privacy request.

  • Manage Communications: Unsubscribe from marketing messages.

To exercise these rights, contact us using the details below. We may require identity verification before processing your request.

10. Complaints

If you have privacy concerns, contact us. If unsatisfied, you may lodge a complaint with your local data protection authority. EEA data protection authorities list.

11. International Data Transfers

We may store and process your data outside your home country. For EEA users, we rely on Standard Contractual Clauses and similar safeguards.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

📞 WhatsApp Call: +27 65 876 2905
📧 Email: sales@2getherweride.com
🏢 Address: 33 Burnley Road, Crawford, Cape Town, WC, 7770, South Africa

For applicable laws, we act as the data controller unless otherwise stated.